Orion Privacy Policy
Last updated 31 October 2026
Orion is the private work app used by the staff of Altitude Roofing, TradeCore, WorkForceOne, True Form Inspections and BaseTend ("we", "us") and approved business partners such as vendors. It is not offered to the public: accounts are created by us for our own employees, contractors and approved partners. This policy explains what the Orion app on iPhone, Android and the web collects, why, and who it is shared with.
What we collect
| Information | Why |
|---|---|
| Your name, work email, phone number, company and role | To create your account, sign you in and show you the right jobs and tools. |
| Work content you create: messages, job notes, tasks, schedules, quotes, receipts and files | This is the work itself. It is stored so your team can see it. |
| Photos and files you choose to attach (camera or photo library) | To attach site photos, receipts and documents to jobs and chats. Orion only reads the photos you pick. |
| Calls made or answered in Orion, including call recordings, numbers and times | Orion is the company phone line. Calls on it are recorded for quality, training and records, and callers hear a recording notice. |
| Your location while you check in to a job or use the schedule, and during a site walk you start on the Yard map | To confirm job check-ins, plan the crew's day and map a yard or site. During a site walk Orion keeps recording your location, including when the app is in the background, until you stop the walk. Orion does not track your location in the background at any other time. |
| Work email, if you connect your company mailbox | To show your work mail inside Orion. |
| Device and push details: a notification token, app version and crash reports | To deliver calls and alerts to your phone and fix problems. |
We do not sell your information, show ads, or use it to track you across other companies' apps or websites.
Who we share it with
Only the service providers that run Orion for us, under their own security and privacy terms:
- Zoho (Catalyst hosting and database, Mail, Books, Payroll) for storage, email and accounting.
- Telnyx for phone calls, text messages and call recordings.
- Amazon Web Services for file storage and email (Amazon SES).
- ZeptoMail for system email.
- Esri and GeoNB for maps, which receive the map areas you view.
- Google Firebase and Apple Push Notification service to deliver notifications and incoming calls.
- Anthropic for the AI assistant features, which process the text you send to them.
We may also disclose information when the law requires it.
How long we keep it
Work records (jobs, messages, calls, files) are kept for as long as the business needs them and for as long as the law requires us to keep business and payroll records. When you leave, your account is deactivated; the work records you created stay with the company.
Your choices
- You can turn off camera, photo, microphone, location and notification access at any time in your phone's settings. Some features stop working without them.
- You can ask us for a copy of your personal information, ask us to correct it, or ask us to delete your account by writing to the address below.
Security
Orion uses encrypted connections (HTTPS), hashed passwords and per-person accounts with role-based access.
Children
Orion is for our staff and approved business partners only and is not meant for anyone under 16.
Changes
If this policy changes, we will update the date at the top of this page.
Contact
Questions or requests: adam@basetend.com. BaseTend, New Brunswick, Canada.